Privacy Policy


1. Introduction


2. Information We Collect


3. Use of Information We Collect


4. Sharing Information with Others


5. Sharing What You Watch


6. Your Controls and Choices, Including Opt-Out Options


7. Security and Account Access


8. Children


9. Deleting Your Botinga Account


10. Applicable Law


11. Changes to this Privacy Policy


12. Questions/Contacting Us





USER: individual who register, or request for goods or services


RIDERS: individuals who request or receive transportation, including those who receive transportation requested by another individual


SERVICE PROVIDER: individuals who render or offer goods or services individually or through partner companies.


DELIVERY PERSONS: individuals, who provide delivery services individually or through Service providers,


STORE OWNER: an individual or company that sells goods on botinga


DRIVERS: individuals, who provide transportation to Riders individually or through partner transportation companies.


THIRD PARTIES. A website or platform that provides us cloud data, API and analysis usage and Such website not operated, own or controlled by botinga


1. Introduction

Multiple On-demand platforms (“Botinga,” “we” or “us”) respects your privacy. This Privacy Policy explains the collection, use, and sharing of information from or about you, including personal information, in connection with your use of the Botinga Services. The term “Botinga Service ” refers to services offered by third party including but not limited to , restaurant/food vendors, Groceries Vendors, Drivers, Dispatch Riders, Parcel Delivery etc, and other services offered by Service provider, as well as any other products, features, tools, materials, or other services offered from time to time by Botinga through a variety of Access Points. The term “Access Points” refers to, collectively, the website (the “Botinga Site”), applications, and other places through which the Botinga Services may be accessed, including websites and applications of Botinga’s third-party Partners and other websites where users or website operators are permitted to embed or have otherwise licensed Third parties.


The information practices of third-party Access Points are governed by their own privacy policies and are not governed by Botinga Privacy Policy; accordingly, we recommend you review the privacy policies of these third parties. Please also note that the Botinga Services may contain links to other sites owned or operated by other Third parties companies, including our advertisers, and Botinga does not notify you when you have chosen to click through to another website or property when using the Botinga Services. We recommend that you review the privacy policies of such other websites or third parties.


By using Botinga Services, whether you are a registered user, or a visitor who has not registered for the Botinga Services, you consent to the collection and use of information from or about you as explained in this Privacy Policy. If you do not consent to the collection and use of information from or about you in accordance with this Privacy Policy, then you may not use the Botinga Services.


Please note that the website addresses (i.e., URLs) included within this Privacy Policy may not function as hyperlinks on all the Access Points. To view this Privacy Policy with clickable hyperlinks, please visit the Botinga Site on your computer.


2. Information We Collect

Botinga may collect the following information from or about you, including personal information, from the following sources:




Information You Provide to Us.

We collect information you provide to us. For instance, when you register to use the Botinga Services, we may collect identifiers and personal information including your name, email address, credit card or other payment method information, address, ZIP code, characteristics such as your age (birth date) and gender, and other information. In addition, Botinga may collect similar information you provide to us when you respond to surveys or interactive ad units, contact Botinga through customer service or communicate with us by other means, or participate in promotions or events. We may also collect information you provide as part of selecting your preferences, including within your account settings, and commercial information, and your purchase. Sometimes you may also need to provide to us additional information in the communication with our Support Team in order to fulfill your request (for example, if your account was previously blocked, we may ask you to confirm your identity by providing an ID document). If you register as a Service Provider, Driver, Delivery Person, We may request for Your ID, Bank Information, CAC(Certificate Of Incorporation For your business or legal entity), Apprentice or Skill Certificate, health Insurance, Vehicle Insurance, Vehicle Documents, Driver License, Business permit or other similar identification documents and Licensing. As a Store, Grocery, Restaurant owner or a seller on Botinga, We may also request for your store location, opening and closing hours, business phone number in addition to IDs and this may be made Visible to all Botinga users for easy communication.


Usage, Technical and Log Data


Usage, Technical and Log Data

We collect information when you use the Botinga Services or interact with Botinga, including when you view Botingas adverts outside of the Botinga Services. We may collect information from and about the browser or device you’re using and information about your internet or other electronic network activity, including through analytics tools and the technologies described below (“Data Collected through Cookies and Similar Technologies”). This information may include your IP address, device type, browser and software characteristics (such as type and operating system), relocation data (which may include precise location data), referral URLs, network state, device identifiers or other unique identifiers such as advertising identifiers (e.g., “ad-ID” or “IDFA”) and identifiers associated with browser cookies (see our description of “Cookies and Local Storage” below), and carrier information. We also collect information about your activity on the Botinga Services including information about the content you view on Botinga such as products or services title (“Viewing Information”), page views, and ads you have viewed on Botinga.


Data Collected Through Cookies and Similar Technologies.

Like many online services, we use various technologies to collect usage data and store preferences. These technologies are discussed below.


Cookies and Local Storage: a cookie is a small data file that is transferred to your computer’s hard disk. We may use both session cookies and persistent cookies to better understand how you interact with the Botinga Services or Botinga advertising published outside of the Botinga’s platform, to monitor aggregate usage by our users and web traffic routing on the Botinga Services, and to customize Content and advertising. These uses allow us to improve the Botinga Services. We may create a unique device or user ID for you and store it in a cookie so we can customize your experience based on your preferences.


We may collect information through other kinds of local storage (also referred to as “Flash cookies”) and HTML5 local storage, including in connection with features such as volume/mute settings for the Video Player. Because these technologies are similar to browser cookies, they are sometimes called “browser cookies,” even though they may be stored in different parts of your computer.

You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. For information about disabling cookies or deleting information contained in Flash cookies. Please note that disabling cookies or deleting information contained in cookies or Flash cookies may interfere with the performance and features of the Botinga Services, including not being able to store your preferences or login information.


Web Beacons, Pixels and mobile SDKs. In addition to cookies, we may use other technologies such as web beacons or pixel tags, which can be embedded in web pages, videos, or emails, to collect certain types of information from your browser or device, check whether you have viewed a particular web page, ad, or email message, and determine, among other things, the time and date on which you viewed the Content, the IP address of your computer, and the URL of the web page from which the Content was viewed. We may also use or work with third parties including our business partners and Third parties who use mobile Software Development Kits (“SDKs”) to collect information, such as advertising identifiers (e.g., “ad-ID” or “IDFA”) and information related to how mobile devices interact with the Botinga Services.



Data provided to us by third parties


When you decide to log in using Facebook, we get personal data from your Facebook account. This includes your profile image, name, and Facebook ID. Unless you opt-out on the Facebook Login screen, we will also collect other data, such as email address, gender, date of birth, friends list, and location as listed in your Facebook profile.

For more information, please refer to the Facebook Permissions Reference (describes the categories of information, which Facebook may share with third parties and the set of requirements) and to the Facebook Data policy. In addition, Facebook lets you control the choices you made when connecting your Facebook profile to the App on their Apps and Websites page.

When you log in with Google, we get your name, email address, profile picture and Google ID. We use your personal data from Google in accordance with this Privacy Policy. To know more about how Google processes your data, visit its Privacy Policy. To remove access granted to us, visit Google Permissions center.


  When you decide to log in using Apple, we get Apple ID, name and email from your account. You can use Hide My Email function during signing in with Apple, and it will create and share a unique, random email address that will forward our messages to your personal email.

Apple lets you revoke access provided to the App on your Apple ID Manage Page by following the next steps.


  If you were invited to create an account in the Service, the person that invited you can provide personal information about you, such as your phone number, email address, social media account or other contact information.


    We may collect your name, official government ID number and photo image to confirm your identity. For this, we may share this information with a 3rd third parties ID authenticator for easy ID verification and user authentication, in order to validate it with the governmental sources. Authenticator may use your ID number to collect the following additional data on you from the governmental sources: full name, date of birth, image, address, phone number, gender, government ID expiry date or other additional information associated with your ID number that the issuing authority may provide. Authenticator may process or store your data outside of the borders of your country.


Account and Profile Data from Third-Party Services: If you choose to log-in, access or otherwise connect to the Botinga Services, or contact Botinga through a third-party service, we may, for example, collect identifiers including your user ID and user name associated with that service, as well as any information you make public using that service. We may also collect information you have authorized the service to share with us (such as your user ID, billing information, public profile information, email address, birthday, pages you have “liked” and other account and profile data).


Information from Partners and Other Sources: We collect information from companies through which you may access or interact with the Botinga Services or through which you pay for the Services on Bontiga or otherwise receive access to the Botinga Services as part of your relationship with such company. The information we collect from these partners may include email address and other identifiers that support authentication, activation, and personalization of the Services, as well as payment processing and other billing-related matters. We may also collect information about you from other sources, including Third parties (e.g., data licensors, research and analytics companies, and payment processors), public databases, our marketing partners, and advertisers. This may include information (whether identifiable, de-identified or anonymous, and whether collected online or offline) about your interests, demographic data, purchasing behavior, and your activities online (such as websites visited and advertisements viewed).


We may use the information we collect from or about you to better understand your preferences and behaviors, including to customize Content and advertising for you. We may combine the information we collect from or about you and use it in the manner described in this Privacy Policy or as otherwise permitted by relevant applicable Law.




We use the information we collect from or about you in order to help deliver a first-class user experience, including for the following purposes:


1. providing the Botinga Services, including customer support;

2. contacting and communicating with you, including for promotions, updates, and notifications;

3. customizing the Content and advertising your usage of the services on Botinga, while evaluating how well the Content and advertising perform;

4. identifying Content you share;

5. administering surveys, sweepstakes, contests, and other promotional activities or events;

6. customizing recommendations;

7. operating and optimizing the Botinga Services, such as by conducting analytics and research;

8. compiling aggregate data for internal and external business purposes;

9. detecting security incidents, preventing potentially fraudulent, illegal or harmful activities and otherwise enforcing our Terms of Use and other policies;

10. protecting your and our rights and complying with legal obligations;

11.       connecting you to your service provider in other to deliver the goods and services you ordered

12. other uses in accordance with our Terms of Use; and

13. Any other purpose that is disclosed to you at the time we collect the information or that is related to a request made by you.



We use payment information, such billing ZIP code, and commercial information, such as the Botinga plan(s) you purchase and order, to help provide the Botinga Services. For example, we use payment information to process payments from a user (we use a third-party payment processor to do this), to retrieve account information for a user, to determine whether a user is eligible for promotions, and to detect abuse of the Botinga Services.



In order to access certain Botinga Services from your computer or mobile device, you may be required to share your device’s precise location data (e.g., latitude and longitude) with us. In addition to providing you with certain Botinga Services, this also enables us to serve you Content related to your local area such as order delivery, promo services etc within your area. This data may also be used to tailor advertising to you based on your location. To learn more about your choices with respect to our collection and use of precise location data, please see the information we have provided in Section 6 (“Your Controls and Choices, Including Opt-Out Options”).



In addition to the individual data use described in this Privacy Policy, we may aggregate information about you and other individuals together or otherwise “de-identify” the information about you (which means that the information does not directly or indirectly identify you). We may use information in these forms for any legitimate business purpose, including for research and analysis, administration of the Botinga Services, advertising (e.g., improving our targeting efforts),



We may share information collected from or about you with others, including business partners, social networking services, Third parties, advertisers, and other companies that are not affiliated with Botinga, for the purposes described below.



We work with a number of business partners who are third party operation in Botinga’s platforms, including, for example, our content programmers, distributors and device partners, and corporate owners. We may share information collected from or about you with such business partners, including email address, Viewing Information, information about the ads you view on Botinga and account or device information (e.g., age, gender, device type, IP address, ZIP code, advertising identifiers). This information may be shared for different purposes depending on the partner, including for reporting and analytics, activating, administering, and improving and personalizing your experience with Botinga or such Third party Service provider, including by providing you with more tailored content, features, and ads on Botinga, as well as other platforms. We may also engage with companies from time to time to provide you joint promotional offers and opportunities and may share with these companies’ data you provide or that is collected in connection with those offers (e.g., name and mailing address to fulfill a giveaway).



We may share information collected from or about you with companies that provide services to us, our business partners, and advertisers, including companies that assist with payment processing, analytics, data processing and management (e.g., to facilitate our targeted advertising and marketing efforts), account management, hosting, customer and technical support, marketing, advertising , measurement, and other services. The categories of information that we share with such Third parties will vary depending on the types of services they provide. For example, we share payment information with our third-party payment processor to assist us in our billing efforts, email addresses with our marketing Third parties to assist with our email campaigns, and IP address, hashed emails, and advertising identifiers.



Our business partners, such as content programmers, as well as our advertisers, seek to measure the performance of their creative material across many platforms, including the Botinga Services. Accordingly, Botinga may permit the use of third-party measurement software that enables third parties to use information collected from or about you (e.g., Viewing Information, ad exposure data, IP address, advertising identifiers) to include your viewing on the Botinga Services in calculating measurement statistics.



We display advertisements from other companies on the Botinga platform, often enabling users to interact with the advertisements or click through to websites or other properties owned or operated by other companies. These advertisers and their Third parties may use cookies and similar technologies to collect information, from or about you through the Botinga Services in order to tailor advertisements, measure advertising effectiveness, and enable other enhancements. This information may relate to your use of the Botinga Services, websites you visited, advertisements you viewed, and your other activities online and may include the information described in Section 2 (“Information We Collect”). We may also compile and provide reports, including in encrypted, aggregated, or de-identified forms, to advertisers about the effectiveness of their campaigns.



In some instances, we may disclose information from or about you without providing you a choice. For example, we may disclose your information in the following ways: to protect the legal rights of Botinga and our affiliates or partners; to protect the safety and security of users of the Botinga Services or third party providers; to enforce our Terms of Use; to protect against fraud; and to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required.



If we sell all or part of our business, make a transfer of assets, or otherwise might be involved in a change of control transaction, or in the event of bankruptcy, we may transfer information from or about you to one or more third parties as part of the transaction, including the due diligence process.



We may also share information from or about you with any party when we have your consent or when you otherwise choose to share such information. For example, certain functions within the Botinga Services may give you the option to share information about your activities on the Botinga Services, for example, by email, text message, social networking services, or other sharing function. In addition, you may have the option to choose to share information with our advertisers or other partners through an interactive ad unit. Information you share through third party platforms and with social networks, advertisers, and other third parties is subject to their terms of use and privacy policy, which we recommend you review.



We may ask for your consent Botinga sharing Viewing Information together with certain personal information that we may collect (such as your name, address, email address, and precise location data) with our content programmers, Third parties, and other third parties set forth in Section 4 (“Sharing Information with Others”). This information may help Botinga or these companies personalize your experience by providing you with more tailored content, features, and ads on Botinga as well as on other platforms and services. Please note that we request consent on a per-profile basis (i.e., for each profile) and therefore the consent provided for one profile does not apply to the consent of any other profile associated with the account. To learn how to view or change your consent preference, please see the information we have provided in Section 6 (“Your Controls and Choices, Including Opt-Out Options”). For clarity, even if you have not consented to Botinga sharing Viewing Information together with your personal information, we may still share information collected from or about you as otherwise permitted in this Privacy Policy. For example, we may still share certain Information together with account or device information (e.g., IP address, ZIP code, advertising identifiers).



You have the following controls and choices regarding how we and third parties use certain information collected from or about you.



You may opt out of receiving promotional communications from Botinga by accessing your account and clicking on “Manage Email Notifications” or by clicking the “unsubscribe” link in a particular promotional communication. Please note that you cannot opt out from receiving all communications from Botinga including administrative messages, service announcements, and messages regarding the terms and conditions of your account because those may contain important information. You can choose to receive push notifications from Botinga on your device and can use your device’s settings to turn them off.



Advertising that is based on information collected from or about you across websites, applications and other platforms over time are known as online behavioral or interest-based advertising. Some of the third parties (e.g., ad networks and partners; data exchanges; marketing analytics, digital advertising and marketing Third parties) that collect information from or about you on the Botinga Services platform in order to provide more relevant advertising to you participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising and/or may be members of the Network Advertising Initiative (“NAI”).



You can opt out of our collection of precise location data from your mobile device in your device settings, for example, by disabling “Location Services” Botinga application in your device’s settings. Please note that by opting out of our collection of precise location data, your access to the Botinga Services on your mobile device may be limited since Botinga needs access to your location to connect you to a Third parties and deliver to you the service you requested.



The security of your information is important to us. We use a variety of physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit access to sensitive information from or about you to those Botinga employees, agents, and contractors, Third parties who have a legitimate business reason to access such information. We also use measures like encryption and hashing to help protect sensitive information when in transmission.


Despite these efforts, please note that there is always a possibility that a breach in data transmission or storage may occur and we cannot guarantee the security of any information from or about you 100% of the time. Please note that if you allow others to use your account (including others you permit to set up profiles under your account), they may be able to view information about your account or any of the profiles under your account, including information about the videos you view and your email address.



The Services (inclusive of the apps) are not intended to be used by children without involvement and approval of a parent or guardian. If you are under the age of 18, you are not permitted to register with Botinga or provide your personal information to Botinga.


Every service provider on Botinga shall be a person of not less than the age of 21 years old as stipulated in the regulatory laws.



You may delete your Botinga account, in accordance with our Terms of Use, or via the link accessible on the Account page. Please note that, after you delete your account, we may retain some information from or about you so certain amount of time in accordance with applicable law, including for various legal, operational, accounting, and auditing purposes.


10. APPLICABLE LAW: The relevant provisions under the Law of Federal Republic of Nigeria.



From time to time, we may revise or modify this Privacy Policy to reflect changes in the law or the Botinga Services or for other reasons. Therefore, it is important to check this policy always whenever you visit the Botinga Site or use any of the Botinga Services to ensure you are familiar with our most updated policies and practices. If we make any material change to this Privacy Policy, we will provide notice to you in accordance with applicable law. Notice may be by posting a notice on the Botinga Access points, or other available means that you most recently provided to us, consistent with applicable law. Accordingly, please keep your account information, including email address, updated.


12. Questions/Contacting Us

At Botinga we expect that our first-class customer support team will be able to resolve most issues you may have using the Botinga Services. You can find answers to frequently asked questions or contact our customer support team by going to our help center. In addition, if you have any questions regarding this Privacy Policy, you may email us at                           

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